Shipping & Returns

We hope you love your purchase from Megan Haigh Ltd. However, if you need to return an item, you may do so under your statutory rights or in line with our Returns Policy below.

Shipping

  • All orders are made to order, with a typical lead time of 6 weeks.

  • Once products are ready for dispatch, we aim to deliver within 7 working days.

  • We use Royal Mail for parcel delivery to fulfil all orders.

Returns

In addition to your statutory rights, you may return items if they meet the following conditions:

  • Returned within 14 days of delivery

  • In their original condition, unused and unwashed

  • In original packaging, with all labels still attached

To start a return, please email hello@meganhaigh.co.uk with:

  • Your full name

  • Order reference (e.g. order number)

  • Details of the item(s) you wish to return

Refunds

  • If your return complies with this policy, you are entitled to a full refund.

  • Items purchased at a discounted price or in a sale are non-refundable.

  • Return shipping costs are non-refundable.

Processing Returns

Once we receive your returned item(s):

  • We aim to inspect them within 10 working days

  • If your return is accepted:

    • You will be notified by email

    • A refund will be issued to your original payment method within 30 days

  • If your return does not comply with this policy:

    • You will be informed of the reason

    • We may offer a reduced refund (e.g. for damaged goods)

    • You may choose to have the item returned (additional shipping charges may apply)

Exchanges

We do not currently offer direct exchanges.
If you’d like a different size, colour, or product:

  • Return your original item as outlined above

  • Place a new order for the item you’d like instead

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery, including photos if possible.
Once the item has been returned and inspected, we will issue a full refund (including return shipping costs).

Need Help?

If you have any questions, please contact us anytime at: hello@meganhaigh.co.uk

Thank you for shopping with Megan Haigh Ltd.